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Authenticity in the Age of AI with Wes Towers

A recording from Margaret Williams, MS, ACC's live video

Wes' Towers Substack

Wes Towers' Linkedin Profile

Founder & Web Director, Uplift 360

Wes Towers is an experienced digital strategist, web designer, and marketing expert based in Geelong, Victoria, Australia. With over two decades of professional experience in graphic design and digital media, Wes specializes in engineering high-performing websites specifically tailored for builders, trades, and industrial brands.

As the founder of Uplift 360, he moves beyond standard creative aesthetics to design intentional, conversion-driven digital platforms. His specialized approach focuses on helping construction companies establish credible online footprints that successfully capture, self-qualify, and convert visitors into high-value leads.


Professional Background & Experience

· Founder & Web Designer | Uplift 360 (2018 – Present) Directs the strategic design, development, and conversion optimization of bespoke digital platforms for construction and industrial brands. Integrates targeted Search Everywhere Optimization (SEO), user experience (UX) refinements, and tailored marketing formulas to maximize brand visibility and lead generation.

· Director & Creative Lead | Omnific Design (2003 – Present) Manages multifaceted operations for a long-standing Melbourne-based visual communication and web firm, guiding branding strategies and digital architecture for a diverse corporate client base.

· Media & Graphic Designer | Anthill Magazine & Corpfit (2003 – 2007) Refined corporate marketing blueprints and publication layouts early in his career, developing a foundation in fast-paced commercial brand positioning.


Thought Leadership & Speaking

Wes is a frequent voice in the business community and the host of the podcast “Built. Trusted. Chosen.”, where he interviews industry innovators on modern leadership, healthy construction ecosystems, and effective site communication.

He is regularly featured as a guest on global marketing and leadership platforms such as the Decline Invite Podcast, Digital Goliath, and Leadership, Life, Health & Happiness, where he discusses customer psychology, building genuine trust online, and moving past synthetic content to amplify authentic professional voices.


Education & Credentials

Wes holds a Bachelor of Visual Arts (Graphic Design/Multimedia) from Federation University Australia.


Talking Points: Authenticity in the Age of AI

We are living through the first era in human history where you can fake almost anything. A voice. A face. A letter that sounds like it came from the heart. A leader who appears warm, available, and present is generated by a machine in four seconds.

And in exactly that moment, authenticity stopped being a soft skill and became the rarest currency in leadership.

Here is the part nobody is saying out loud. The flood of artificial everything is about to make the real thing more valuable than it has ever been. And the women who have spent their whole careers being told to perform, to soften, to code-switch, to be a more palatable version of themselves, we are about to find out that the realest woman in the room has the advantage.


1. Define the Word Before You Use It

Authenticity is not oversharing. It is not trauma-dumping in a team meeting. It is not the performed vulnerability that has become its own kind of mask.

Authenticity is alignment. It is the absence of a gap between what you believe, what you say, and what you do. In change leadership, the failure of that alignment has a name: the Say-Do Gap, the distance between what a leader claims to value and what their behavior actually demonstrates (Emerson Human Capital, 2025).

In the age of AI, the Say-Do Gap is fatal. Because people are already primed for skepticism, and a polished message that doesn’t match your behavior now reads as just one more piece of machine-generated detachment.


2. The Polish Trap

AI can make everything you produce smoother. Cleaner. More professional. And that is exactly the danger.

Research shows that people interpret overly polished, perfectly worded communication as less trustworthy, not more, especially in environments where they already expect distance from leadership (Emerson Human Capital, 2025). When you smooth out every imperfection, you can smooth out the very thing that made you believable.

For women, this is a specific trap. We have been trained for decades to over-prepare, over-polish, and never show the seams. AI will let you polish yourself into invisibility. Resist it. The fingerprint is the point.


3. Authenticity Is Now the Competitive Advantage

As AI absorbs the routine cognitive work, the analysis, the drafting, the scheduling, the uniquely human capabilities become the differentiators. AI can optimize a process. It cannot inspire trust, build a real relationship, or demonstrate genuine care for another person’s growth (Bryant, 2026).

Ninety percent of customers say authenticity matters in deciding which brands they support (Averi, 2025). The same instinct applies to leaders. People can feel the difference between a leader who is present and a leader who is performing presence, and they are getting faster at telling them apart.

The leadership skill of 2026 is not technical. It is the grounded, steady-handed realness that people instinctively trust when everything around them is moving too fast (Bal, 2025).


4. The Double Standard Did Not Disappear: It Automated

Let me be honest about what this means for marginalized women specifically.

We have always been held to an authenticity standard nobody else had to meet. Be real but not too real. Be confident but not aggressive. Be yourself, but a version that makes everyone else comfortable. The tightrope was already there.

Now the tools that judge us have inherited the same bias. AI systems trained on decades of biased human decisions reproduce those judgments at scale and call it objectivity (Stanford University, 2025). The machine learned what “professional” looks like from data that never had us in mind.

So, authenticity, for us, is not just a leadership virtue. It is an act of refusal. Every time you show up as your full self in a system built to reward a shrunken version of you, you are resisting. And you are giving the women watching permission to do the same.


5. Use the Tool. Keep the Voice.

This is not an argument against AI. I use the tools. You should too. The women who refuse to learn them will be led by the women who did.

The line is simple. Use AI for research, structure, and the first draft. Keep the voice, the judgment, and the lived experience for yourself because those are the things the machine has never had and never will (Time, 2025).

A practical rule: AI can help you say it. It cannot decide what you believe. The moment you let it decide what you believe, you have outsourced the only thing that was ever really yours.


6. Transparency Builds Trust: Hiding Erodes It

You do not have to disclose every tool you use. But when AI plays a meaningful role in something personal, a message to your team, or a piece of thought leadership, naming that role builds trust rather than breaking it (Emerson Human Capital, 2025).

The leaders who will lose trust fastest are the ones caught passing off machine-generated warmth as their own. The cover-up costs more than the tool ever did.


7. Presence Is the Proof

In a world where prose can be faked, trust shifts to the things that cannot be present, consistency, and a track record (Emerson Human Capital, 2025).

Your reputation for showing up the same way over time in the hard meeting, in the parking lot, in the moment nobody is recording, becomes your authentication. Not a watermark. Not a verification badge. The lived, witnessed consistency of who you are.

That is something no model can generate. It can only be earned, one real interaction at a time.


8. What We Do About It

I am not interested in nostalgia for a pre-AI world that is not coming back. I am interested in this:

• Know your own voice well enough that you can hear when something doesn’t sound like you. You cannot protect what you cannot recognize.

• Close your own Say-Do Gap before you worry about anyone else’s. Authenticity starts as an inside job.

• Use AI to amplify your message, never to author your beliefs. Tool, not ventriloquist.

• Be transparent about how you work. Hiding the tool costs more than naming it.

• Invest in presence. The relationships, the consistency, the track record, these are the assets that appreciate while everything synthetic depreciates.


The Bottom Line

The machines can now imitate the surface of almost anything. The voice, the face, the words, the warmth.

What they cannot imitate is a woman who knows exactly who she is and refuses to be anyone else in a system that has spent her whole life asking her to be smaller, softer, and more convenient.

That woman was always the real thing. The age of AI is just about to make the rest of the world notice.

Be undeniably, unapologetically yourself. It is no longer just integrity. It is a strategy.


References

Averi. (2025, November 18). User-generated content & authenticity in the age of AI. https://www.averi.ai/blog/user-generated-content-authenticity-in-the-age-of-ai

Bal, L. J. (2025, November 18). Leading with authenticity in the AI era: What modern leadership really requires. Medium. https://medium.com/@laurajbal/leading-with-authenticity-in-the-ai-era-what-modern-leadership-really-requires-3c502f5371a0

Bryant, A. (2026). The authenticity advantage: How self-aware leaders ignite potential in the AI age. Self Leadership International. https://www.selfleadership.com/blog/the-authenticity-advantage-how-self-aware-leaders-ignite-potential-in-the-ai-age

Emerson Human Capital. (2025, September 25). Authenticity in the age of AI. https://emersonhc.com/public-sector/authenticity-in-the-age-of-ai

Stanford University. (2025, October). Researchers uncover AI bias against older working women. Stanford Report. https://news.stanford.edu/stories/2025/10/ai-llms-age-bias-older-working-women-research

Time. (2025, June 29). How to be an authentic leader in the age of AI. https://time.com/charter/7298464/how-to-be-an-authentic-leader-in-the-age-of-ai/


Thank you Nabanita, Ms.Yuse, Omixintel, Dyrpanama, and many others for tuning into my live video with Wes Towers! Join me for my next live video in the app.

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